Multilingual Legal Assistance Chatbot for largest system supplier for food, beverage and pharmaceutical sectors

THE BACKGROUND

The client is one of the world’s largest systems suppliers for the food, beverage, and pharmaceutical sectors, offering a portfolio of machinery, plants, advanced process technology, components, and comprehensive services. It operates through five business divisions supported by over 18,000 dedicated employees in 62 countries. As a global leader in its field, the organization’s vast presence has created challenges in effectively accessing and utilizing its extensive data resources.

As a global leader employing a multilingual workforce across 62 countries, the client encounters unique challenges in streamlining legal consultations. The company struggle with the complex responsibility of managing legal inquiries in various languages, ensuring all employees have access to crucial information, including their go-to- lawyers, company information management data, approval and representation policy, and accurate, up to date legal information. The legal teams observe that many basic inquiries could be resolved using information readily available on the Legal Intranet site. This situation calls for a solution that effortlessly provides swift, precise legal advice in a friendly tone and preferred languages, connects employees with legal experts relevant to their queries, and incorporates dynamic legal resources to ensure information is comprehensive and up-to-date.